B. HOW WE COLLECT YOUR PERSONAL INFORMATIONIn some instances you are able to browse through our Site(s) without telling us who you are or revealing information that would permit use to personally or directly identify you (“Personal Information”). ELPICAL may collect information in a number of ways. The most common are when you are asked to register before downloading ELPICAL software; when you request an evaluation key-code directly from within ELPICAL software; when you request an evaluation extension; when you subscribe to e-mail newsletters; when you join a limited access part of the Site(s); when you participate in a contest, survey, or promotion; when you report a problem with our Site(s), our services or our software products; or when you purchase, activate and register ELPICAL software products and services as applicable. ELPICAL may also receive Personal Information about you from other business channels such as telephone calls, trade shows, conferences, product demonstrations, service engagements, or from our partners. ELPICAL typically collects Personal Information such as e-mail address, name, company, organization or location but may include other information when needed to provide a product or service or as part of the purchase, activation and registration thereof. For example our order forms in the ELPICAL Online Shop collect customers’ contact information and financial information such as credit card number and other billing information, which is used to process, fulfill and deliver your order. All of the data you enter into the order form is transmitted to the ELPICAL Online Shop over an encrypted channel to guard your data against abuse using 128-bit SSL (Secure Sockets Layer) encryption. In order to prevent unlicensed or illegal use of ELPICAL software, the software contains a software activation system that allows for an exchange of license related data such as operating system, IP address, date/time, software version, and computer name, along with other information between your computer and an ELPICAL license server at the time of installation, registration or update. ELPICAL collects the information submitted via the ELPICAL Online Support Center and technical incident support form to better serve our customers. In addition, ELPICAL collects information about its Site(s) visitors which does not necessarily identify the visitor using our server log files, cookies and web beacons as described below.
E. HOW WE USE “COOKIES,” “WEB BEACONS” AND WEB LOGSIn addition to the Personal Information that we collect when you register, we also may collect information passively using “cookies” or “Web beacons.” This helps to ensure we are publishing content customers need and want as well as enabling us to customize your experience on our Site(s). A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the site. Cookies allow us to automatically remember your Web browser, which in turn helps us deliver products and Services more efficiently, prevent others from using your account, measure statistics such as audience size and traffic patterns, and display advertisements. When someone visits the Site(s), a cookie may be placed on the user’s machine (if the user accepts cookies) or is read if the user has visited the Site(s) previously. Web beacons, also known as clear GIF technology or action tags, are small images that we may place on Web pages and within Web-based e-mail newsletters that assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a web page on the Site(s). We do not share tracking information outside of ELPICAL and do not allow other companies to place Web beacons on our Site(s). By modifying your browser preferences you can choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to not have your browser accept cookies from the Site, you still will be able to view the text on the screens. However you will not experience a personalized visit nor will you be able to subscribe to or use certain offerings on the site. Web logs automatically record anything a web server sees, which may include email addresses you enter into a form or pages viewed by a user at a particular IP address.
F. LINKS, DISCUSSION FORUM AND PUBLIC AREASOur site may contain links to other sites, including ones that display our trademarks and name amongst other organizations. ELPICAL assumes no responsibility for the content or the privacy policies and practices of such Web sites. ELPICAL encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours. Please remember that any information you submit in a discussion forum, message board or other such area will be deemed public information and is not confidential. There is a risk in such communication venues that information can be collected and used by others. Please be careful and responsible when you are online.
G. PROTECTION OF CHILDREN’S PERSONAL INFORMATIONThe Site(s) are not directed to children under the age of 13 and ELPICAL assumes products purchased through credit card means are purchased by adults. ELPICAL respects the privacy of parents and children and is committed to complying with the Children’s Online Privacy Protection Act (COPPA). ELPICAL believes that parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other Personal Information without parental permission.
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