Privacy Policy
Purposes of the data processing
We collect your data in order to allow us to establish new contracts or execute existing contracts for the sale and service of our software products and to provide support. Specific purposes:- Contacting (potential) customers and relations;
- Providing support for our products and services;
- Getting involved in activities related to various internal company purposes, such as data analysis, audits, developing new products and services, improving or adapting elpical.com;
- Fulfilling the applicable legal requirements and procedures, requests from public and government authorities and our internal policies;
- Complying with our General Terms and Conditions and, where possible, improving them;
- Protecting the activities of Elpical Software B.V. or our affiliated companies;
- Protecting our rights, privacy, security, or property, and those of our affiliated companies, as well as you, or others;
- Enabling us to apply the available legal remedies or to limit any damages that we may incur.
Contact form available on our website Elpical.com
Via the contact form – available on the main domain elpical.com – we request only the information necessary to allow us to contact you concerning the provision of our services. The data that is requested is limited to: ‘First and last name’, ‘E-mail address’, ‘Phone Number’, ‘Company Name, ‘Country, ‘Product’ and possibly additional information in order to tailor our services to your requirements. The completed contact form is stored in the database of the website (hosted by SalesForce and transmitted to a representative within Elpical Software B.V., who will contact you concerning your application/interest. The website and the forms only operate via a secure HTTPS connection with a valid SSL certificate active on the web server. We send the forms to our e-mail addresses via an e-mail service called Gmail.E-mail and phone
Elpical Software B.V. uses Gmail from Google for e-mailing and software from KPN and T-Mobile for phone calls. Data that you send to us by e-mail will be stored. Any personal or sensitive information that is transmitted by e-mail or phone will be stored directly in the systems designed for this purpose. Elpical Software B.V. uses two systems: Zendesk – Support system. Storage of customer contact details. More information on this is available in section 1.4. – http://zendesk.com/ SalesForce – http://salesforce.com/Chat feature on the website
On elpical.com, you can chat directly with one of our staff members. The chat can be completely anonymous. Our Zendesk chat system does not store personal data. Only if an employee specifically requests it, you can transmit your personal contact details. This will be restricted to a name, e-mail and phone number and is intended only to be able to contact you later about a specific question or service. The data is stored in the aforementioned system: ‘SalesForce’.Newsletters
SalesForce (VerticalResponse) is used for sending newsletters. It is possible to unsubscribe from the newsletters at any time via the accompanying e-mails.Google Analytics
This website uses Google Analytics, a web analysis service that is provided by Google Inc. (‘Google’). Google Analytics uses cookies to help the website analyse how users use the site. Information generated by cookies about your use of the website (including your IP address) will be transferred to Google and stored by Google on servers in the United States. Google uses this information to track how you use the website, to draw up reports about the website activity for the website operators and to offer other services concerning the website activity and Internet use. Google may provide this information to third parties if they are required to do so by law, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data in their possession. You can refuse the use of cookies by choosing the appropriate settings in your browser. Elpical uses Google-Analytics and has taken the following measures with regard to the protection of your personal data:- Sharing data with Google has been disabled.
- Data sharing and reporting to Google have been disabled at the property level.
- We have established a processing agreement with Google.
- The Google Analytics cookies are used in combination with other Google services, such as AdWords.
Google AdWords
Cookies that gather information about how a user uses the website. This information is used in order to display the most relevant advertisements for a specific user on third-party sites (Google), based on recent searches. Google AdWords uses session and persistent cookies for its advertising products. We use these tracking cookies in order to create what is known as a ‘lookalike’ target group. For more information about tracking cookies by Google, please see the Google privacy policy.Facebook & Instagram
Cookies that gather information about how a user uses the website. This information is used to display the most relevant advertisements for a specific user on Facebook & Instagram. These will be stored for a maximum of 2 years. For more information, please see the cookie policy of Facebook and Instagram .
Links to websites
On the reference page(s) of Elpical.com, links are displayed to the website of our customers. We have no control over the content of these websites and are not responsible for these customers or their policies and practices. We recommend that you review the privacy policies of these websites, as their procedures concerning the collection, treatment and processing of personal data may differ from our own.Transmission to processors and third parties
Personal data is processed by companies that have been engaged by the Data Controller for the execution of the agreement. According to law, these companies are known as ‘processors’. For example, this may concern the company that provides hosting for our website. The ‘processors’ act under the responsibility of the Data Controller. We have signed a processor agreement with all companies that process data from us. Based on this agreement, the processors may only use this data for the purpose as described in the agreement. A processor agreement specifies where the personal data may be processed and the arrangements for the security of the storage. On the basis of this agreement, personal data may only be shared with third parties if the Data Controller is required to transfer personal data to competent authorities based on a legal obligation.I. Cookies
WHAT PUBLISHERS SAY ABOUT US
BBC is unforgiving when scrutinizing production quality; and knowing that Claro can meet their rigorous requirements makes it (Claro) one of, if not the only, best in class image processing solution. We can bring Claro into any operation with complete confidence.
Daniel Hargreaves
BBC Magazines
BBC Magazines
WHAT PUBLISHERS SAY ABOUT US
Elpical Claro is helping us on the operational side by increasing our productivity as well as helping us meet and maintain our quality standards. And working with Elpical has been great.
Ron Cobbs
USA Today
USA Today
WHAT PUBLISHERS SAY ABOUT US
In my opinion, the print edition has never looked so good. Photos are clean, precise and nearly color-perfect. The photos look fantastic.
Denise Bachman
Observer-Reporter
Observer-Reporter
WHAT PUBLISHERS SAY ABOUT US
Thanks to Claro adjustments are no longer ignored, we work more efficiently and the quality of our magazines has improved a lot. What else can you wish for?
Bart Van Looy
Sanoma Magazines Belgium
Sanoma Magazines Belgium
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