SUPPORT
MEET OUR WORLD-CLASS
PRODUCT SUPPORT
Elpical – Support to Image Processing for Publishers
You can contact us anytime, we’re always ready to help.OUR MAINTENANCE SERVICE PROGRAM (MSP) ENSURES:
Customers outside of the Benelux area typically receive first line support from their local partner. To obtain your MSP or for special requests regarding support, (like support outside of the normal 8:30am – 18:00pm CET/CEST office hours) please contact us.
- Contact via telephone or remote login support during office hours
- Free use of all patches and bug fixes
- Free upgrades to all new versions of our software
PRODUCTS E-LEARNING
- Easy-to-browse
- Up-to-date
- Info on all functions
- 24/7 Available to you
SOFTWARE SUPPORT
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PHONE | +31 (0) 313 633 156 (NETHERLANDS) |
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[email protected] | |
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SKYPE | ELPICALJOHN |
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CHAT | RIGHT BOTTOM, IF AVAILABLE |
WHAT OTHER RESELLERS SAY ABOUT US
Thanks to Claro adjustments are no longer ignored, we work more efficiently and the quality of our magazines has improved a lot. What else can you wish for?
Bart Van Looy
Sanoma Magazines Belgium
After deciding to invest in Claro, we are extremely satisfied by the power and simplicity of the application. The excellent technical support delivers same day consultation if we have questions on configuration and settings. It’s one of the most time-saving tools we use in our daily production, and images are processed in a high-professional manner.
Roshana Ghader
IT Support Manager
53 dots. Lebanon, Beirut
53 Dots
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Besides the product, the fantastic sales and applications support we have received from the people at Elpical during this process (red.: convince a major newspaper group about Claro) really was a huge contributing factor in the decision to purchase.
Elpical reseller South Africa
DigitalView
Claro has been an excellent tool and time saver for our magazines. It can quickly auto-tone and color correct hundreds of photos. The customized options allows us to output photos in the exact formats we need to keep our production workflows moving fast.
Client of Elpical reseller U.S.A.
PF Media Technologies
BBC is unforgiving when scrutinizing production quality; and knowing that Claro can meet their rigorous requirements makes it (Claro) one of, if not the only, best in class image processing solution. We can bring Claro into any operation with complete confidence.
Daniel Hargreaves
BBC Magazines
In my opinion, the print edition has never looked so good. Photos are clean, precise and nearly color-perfect. The photos look fantastic.
Denise Bachman
Observer-Reporter
"With the introduction of Claro, we have been able to dramatically improve the efficiency of the image correction process. Until now, all image correction was completed manually. Using Claro has reduced the manual processing by 60%.”
Mr. Koizumi, Hearst Japan
Hearst Japan
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Elpical Claro is helping us on the operational side by increasing our productivity as well as helping us meet and maintain our quality standards. And working with Elpical has been great.
Ron Cobbs
USA Today
